Archive | August, 2019

Spotlight on upcoming customer interaction changes

David Clifton’s Licensing Expert article for SBC News published today is entitled “Spotlight on upcoming customer interaction changes”. It particularly focuses on the Gambling Commission’s guidance for both remote and non-remote gambling operators that its licence-holders (with the exception of holders of non-remote lottery, gaming machine technical, gambling software and host licences) will be obliged to take into account when […]

Third in series of Gambling Commission blogs: “Move to mobile”

We have previously reported (on 19 July 2019 and on 28 July 2019) on in-depth qualitative research commissioned by the Gambling Commission to better understand how gambling fits into people’s lives. The Commission has now published the third in its series of blogs arising from this research, this time entitled “Move to Mobile” (that can be downloaded below). It […]

Major Customer Interaction Changes Afoot

In an article for this month’s Casino Life entitled “Major Customer Interaction Changes Afoot” (that can be downloaded below), David Clifton explains the consequence for UK land-based casinos of forthcoming new customer interaction requirements, that will be implemented on 31 October 2019 when changes to the Gambling Commission’s LCCP customer interaction provisions come into force. We have […]

Consultation on gambling with credit cards points to a change in the status quo

The Gambling Commission has today launched a twelve-week consultation (ending on 6 November 2019) on gambling with credit cards, applicable to both remote and non-remote gambling. It seems clear that the status quo will not be maintained in future because the Commission is consulting specifically on just two separate options, i.e. either: Option A – prohibiting the use […]

David Clifton comments on BBC News item regarding gambling complaints

David Clifton is quoted in an EGR Intel article entitled “No plans to introduce online staking limits, says Gambling Commission” (that can be downloaded below) reporting on both: a BBC News item published yesterday entitled “Gambling Companies See Huge Rise in Complaints” and  the subsequent BBC Panorama TV programme entitled “Addicted to Gambling” broadcast yesterday evening. David’s comments […]

Top Five pledge poses big challenge for small firms

Comments by David Clifton feature in two separate articles in this month’s iGaming Times. The first article (entitled “Top Five pledge poses big challenge for small firms”), is on pages 2 & 3. David is quoted at various points within an article that takes its cue from our website posting in July 2019 entitled “Smaller operators […]

Test houses consultation launched

The Gambling Commission is consulting on proposed changes to the existing framework for test houses that play a key role in ensuring that games are suitable to be released to market and offered to consumers. The “Consultation on test houses framework development” can be downloaded below. The Commission says that: it needs to be assured of the “independence, […]

Stop making that noise (or should you really?)

In her article for this month’s legal page for Pub & Bar magazine entitled “Stop making that noise (or should you really?)” – that can be downloaded below – Suzanne Davies hails the use of common sense in a recent court judgment quashing a noise abatement notice that had been imposed by Guildford Borough Council on The Star Inn, a […]

Forthcoming LCCP changes announced – ADR, customer interaction and RET contributions

In an announcement entitled “Gambling Commission introduces new rules to make gambling fairer and safer” (that can be downloaded below) the Commission has given notice of forthcoming changes to its Licence Conditions and Codes of Practice (“LCCP”) that it says are intended to: raise standards for alternative dispute resolution (ADR) – coming into force on 31 October 2019, strengthen requirements […]

Pondering the plastic

In this month’s Licensing Expert article for SBC News (entitled “Pondering the plastic”), David Clifton delves deeper into the Gambling Commission’s recent announcement that it will be holding a twelve-week consultation (commencing in mid-August 2019) on the issue of gambling online with credit cards. In the article (that can be downloaded below), David suggests that, whilst opponents to such […]