In its Issue number 130, published today, Pub & Bar magazine has reported on its successful Pub Goers Conference held on 12 October. Its 4 page report (that can be downloaded in full below) includes the following review of the “Dealing with troublemakers” session presented by David Clifton, together with Roy Ramm, Director of Extrayard Limited:
DEALING WITH TROUBLEMAKERS – DAVID CLIFTON, DIRECTOR OF CLIFTON DAVIES, AND ROY RAMM OF EXTRAYARD
“David Clifton joked how his presentation on dealing with troublesome guests wasn’t so complementary to the strapline of the Conference, ‘bringing you closer to consumers’. Nevertheless, Clifton and Roy Ramm’s talk on the legalities and considerations when dealing with troublemakers in on-trade outlets was packed with highly knowledgeable advice and suggestions that only years in the industry can bring. The duo discussed various topics, from data protection and discrimination, to CCTV and handling any potential post-incident PR. It was an encapsulating presentation”.