Focusing on customer interaction and intervention and entitled Categorizing different kinds of interaction and what they should look like, the webinar can now be accessed free of charge on the WrB Webinar Recordings webpage here.
Those joining David as speakers during the webinar are:
You can also access here the two previous WrB responsible gambling webinars that focused on “Game Design and In-Play Monitoring”, namely:
- How to empower and protect the customer through responsible game design and a safe environment and
- Evaluating your monitoring process to define your sustainable players and at-risk players
You can still register here for the remaining webinars in the series, namely:
- 13 November 2019: Does the business model around loyalty and VIPs need to be re-evaluated?
- 11 December 2019: How to On-board at-risk customers to self-exclusion and blocking sites
- 8 January 2020: Responsible Advertising or no Advertising at all – what’s the future?