Customer Interactions – The Next Chapter

In an article for the current edition of Casino Life, David Clifton follows up last month’s “Major Customer Interaction Changes Afoot” article with an associated article entitled “Customer Interactions – The Next Chapter” (that can be downloaded below), focusing on:

  • the UK Gambling Commission’s guidance for premises based gambling operators in relation to the forthcoming new customer interaction requirements that will be implemented on 31 October 2019, when changes to the Commission’s LCCP customer interaction provisions come into force, requiring licensed operators to meet the three following key outcomes, i.e. identify – interact – evaluate, and
  • lessons to be learned from:

The Commission’s  “Customer interaction – formal guidance for premises based operators” (to which David refers in his article) can be downloaded below.