We regularly write articles for industry and legal journals & magazines, including commentaries for Online Gambling Lawyer & iGaming Business, a monthly “Licensing Expert” piece for SBC News and a fortnightly page for Pub & Bar and, with their permission, are reproducing them on our website, together with our own news items and reports on topical issues affecting the leisure and gambling industries.

RGA publishes Complaints Handling Good Practice Guidelines

The Remote Gambling Association has published good practice guidelines that are intended to assist operators to improve, and achieve greater consistency in, complaints handling across the remote gambling sector. Those guidelines can be dowloaded below. In an accompanying press release dated 10 May 2018, the RGA states as follows: “The handling of complaints can create challenges for both […]

New Gaming Act approved by Maltese Parliament

On 8 May 2018, the Maltese Parliament approved the third and final reading of a new Gaming Act, that will come into force on 1 July 2018 for remote operators and on 1 January 2019 for land-based operators. Subsidiary legislation, a series of directives, codes and guidelines will deal with detailed licensing and regulatory issues. Amongst other […]

Equality, diversity & inclusion in the gambling industry

In January this year, David Clifton moderated a panel session at KnowNow’s inaugural Social Responsibility for Gambling Operators conference that posed the question “How serious is high-roller problem gambling?” He will be attending KnowNow’s Equality, Diversity & Inclusion in the Gambling Industry conference at Prospero House, 241 Borough High Street, London SE1 1GA on 22 May 2018. The conference boasts […]

RGA publishes GDPR Guidance

The Remote Gambling Association has published guidance to help licensed gambling operators to comply with their obligations under the General Data Protection Regulation (“GDPR”) once it comes into force on 25 May 2018. The guidance can be downloaded below. The RGA’s press release states as follows: “The consistent and effective implementation of the GDPR poses […]

New regulator expected to follow consumer first strategy

Following the appointment of Neil McArthur as Chief Executive of the Gambling Commission, David Clifton is interviewed in the May 2018 edition of iGaming Times, answering the following questions: How much of the Commission’s strategy is determined by the views of the chief executive? How would you summarise Sarah Harrison’s approach to regulation during her tenure […]

Senet Group encourages wider use of its “When the Fun Stops, Stop” strapline

The Senet Group, the UK body dedicated to addressing problem gambling through consumer information programmes, has called on other sector of the gambling industry to adopt its “When the Fun Stops, Stop” responsible gambling campaign. It has held the copyright to that campaign since 2015 but is now waiving certain of those rights to ensure that the entire gambling industry […]

LeoVegas incurs £627,000 penalty package for marketing and self-exclusion failings

LeoVegas is the latest online gambling operator to be penalised by the Gambling Commission for failings relating to misleading advertising and the handling of customers at the end of their self-exclusion period. The LCCP provisions breached by LeoVegas were as follows: Marketing Marketing communications must state significant limitations and qualifications – SR code provision 5.1.7(2) and 5.1.7(2)(a) […]

MUP in force in Scotland but alcohol-related hospital admissions and binge drinking reductions in England

On the same day that minimum unit pricing of alcohol has come into force in Scotland, the Office for National Statistics has today released the final dataset for adult drinking habits in England, detailing teetotalism, drinking in the week before interview, frequent drinking and units drunk, including changes in drinking patterns in recent years. Commenting […]