The Pub Goers Conference will return to the Royal Garden Hotel, Kensington, on Wednesday 12 October, as Pub & Bar brings its guest-focused event back for 2016. More information can be downloaded below.
David Clifton is teaming up with Roy Ramm of Extrayard Limited (formerly Commander, Specialist Operations at New Scotland Yard) to present a conference session entitled “Dealing with troublesome customers – refusing entry, ejecting, barring and handling the aftermath”. Areas covered will include:
- The law: what you can do and what you can’t do, including avoiding discrimination, taking responsibility for SIA staff and the data protection consequences of CCTV and ID scanning
- The practice: managing troublesome customers without making trouble for yourselves, including community engagement, neighbourhood policing, conflict resolution, reporting (the pros and cons), and helping an investigation
Registration details can be found at http://pubandbar.com/perch/resources/pgcbooking-form-bbpa-almr-1.pdf