In an article for the current edition of Casino Life, David Clifton follows up last month’s “Major Customer Interaction Changes Afoot” article with an associated article entitled “Customer Interactions – The Next Chapter” (that can be downloaded below), focusing on:
- the UK Gambling Commission’s guidance for premises based gambling operators in relation to the forthcoming new customer interaction requirements that will be implemented on 31 October 2019, when changes to the Commission’s LCCP customer interaction provisions come into force, requiring licensed operators to meet the three following key outcomes, i.e. identify – interact – evaluate, and
- lessons to be learned from:
- enforcement action in July 2019 by the UK Gambling Commission against a UK casino operator for customer interaction failings (that also involved inadequate steps to ensure that adequate customer due diligence, source of funds and source of wealth checks were carried out from an anti-money laundering (AML) perspective) and
- more recent enforcement action against a London-based casino operator, resulting in a £1.8million fine, an operator licence warning and had additional conditions added to its licence for customer interaction and AML failings.
The Commission’s “Customer interaction – formal guidance for premises based operators” (to which David refers in his article) can be downloaded below.