David Clifton to speak in forthcoming GamblingCompliance “Responsible VIP Management” webinar

This year – on 12 November 2019 at 2pm GMT – GamblingCompliance will be supporting Responsible Gambling Week 2019 by hosting a webinar entitled “How can gambling operators responsibly manage VIPs?”, that will address the developing political and regulatory approaches to VIP gambling, and examine how operators can responsibly manage their high value players.
This is a highly topical issue given that, to quote GamblingCompliance’s own words: “VIPs form a significant business pillar for both online and land-based gambling businesses, but present a unique responsible gambling challenge, and a failure to successfully manage these risks has already landed several operators in hot water”.

On its webinar registration webpage, GamblingCompliance states as follows:

From London to Macau to Melbourne, VIPs form a significant part of gambling operators businesses. However it is far from clear whether VIP needs are being managed correctly when it comes to identifying problem gambling.

GamblingCompliance will host a live panel discussion examining the changing approaches to responsible management of VIPs and the unique social responsibility challenges they present. The topics covered include:

  • What do we know about problem gambling at the VIP level?
  • Are VIPs sheltered from social responsibility obligations that are present elsewhere within operators? 
  • What are the tensions between activation (and re-activation) of VIPs and responsible gambling? 
  • How does the treatment of land-based VIP customers and online VIPs differ and what lessons can be learned? 
  • With increased regulatory scrutiny, how will the role of VIP manager be changing?

The webinar will be chaired by Andrew Gellatly, Head of Global Research and part of the founding management team at GamblingCompliance. Andrew has an extensive background in journalism covering technology, gambling and sport.

The panel of speakers will consist of:

  • Jon Duffy, Senior Vice President Corporate Assurance and Regulatory Affairs, Genting Casinos. Jon has worked at Genting UK since 2006 and is a member of the Audit Committee for Genting UK, a Director of the National Casino Forum (NCF), the Casino Industry trade body and a trustee of the International Association of Gaming Advisors (IAGA)
  • Dan Waugh, Director, Regulus Partners. Dan advises clients on responsible gambling programmes. Dan previously worked for Rank Group for nine years as the group strategy director, where he was responsible for strategic planning, consumer research, regulatory risk analysis, capital investment and purchasing.
  • Our own David Clifton, Co-founder and Director of Clifton Davies Consultancy Limited. As clients and regular visitors to our website will be aware, David specialises in gambling law and regulation (including licensing, advertising, anti-money laundering controls, consumer protection and social responsibility issues) in relation to both land-based and online (B2C & B2B) gambling businesses.
 UPDATE: The webinar – as broadcast on 13 November – can now be accessed on Vimeo here