Operating licence of BGO Entertainment suspended by UKGC pending licence review

The Gambling Commission has today (15 October 2021) published the following Information Notice, which – unusually for such a well-known operator as BGO Entertainment – involves immediate suspension of an operating licence whilst a licence review is conducted by the regulator:

Information notice: Suspension of licence – BGO Entertainment Limited

The Gambling Commission has suspended the operating licence of BGO Entertainment Limited (operating licence no 039533-R-319369-021) as it carries out a review under section 116 of the Gambling Act 2005 (the Act).

The review and consequent suspension follows concerns that activities may have been carried out contrary to the Act, not in accordance with conditions of their licence and that the Licensee may be unsuitable to carry on the licensed activities. Failing to protect consumers was a key consideration in the suspension decision.

Pursuant to section 118(2) of the Act (opens in a new tab), the Commission has determined to suspend the above operating licence.

We have made it clear to the operator that during the course of the suspension, we expect it to focus on treating consumers fairly and keeping them fully informed of any developments which impact them.

The suspension does not prevent the operator from allowing consumers to access their accounts and withdrawing funds. BGO Entertainment Limited – which operates bgo.com, m.bgo.com, powerspins.com, vegasluck.com and chilli.com – can be contacted through its websites.

The suspension takes place immediately.

This follows less than a year after the Gambling Commission announced that, by reason of AML and social responsibility failings, BGO Entertainment would:

  • have additional conditions imposed on its licence (involving extra social responsibility and anti-money laundering checks being conducted on its top customers) and
  • pay £2million to support the implementation of the National Strategy to Reduce Gambling Harms

as previously reported by us at that time.

UPDATE: On 22 October 2021 BGO Entertainment Limited surrendered its Gambling Commission operating licence, resulting in the following message being sent to BGO’s British customers: