UKGC suspends remote operating licence of bet-at-home.com

The Gambling Commission has today (7 July 2022) announced it has suspended the remote operating licence held by Malta-based bet-at-home.com Internet Limited.

Its announcement reads as follows:

Suspension of licence: bet-at-home.com Internet Limited

The Gambling Commission has suspended the operating licence of bet-at-home.com Internet Limited (operating licence no 039091-R-319322-006) as it carries out a review under section 116 of the Gambling Act 2005 (the Act).

The review and consequent suspension follows concerns that activities may have been carried out contrary to the Act, not in accordance with conditions of their licence and that the Licensee may be unsuitable to carry on the licensed activities. Suspected social responsibility and anti-money laundering failings were key considerations in the suspension decision.

In accordance with section 118 (2) of the Act the Commission has determined to suspend the above operating licence.

We have made it clear to the operator that during the course of the suspension, we expect it to focus on treating consumers fairly and keeping them fully informed of any developments which impact them.

The suspension does not prevent the operator from allowing consumers to access their accounts and withdrawing funds. Bet-at-home.com Internet Limited – which operates bet-at-home.com, bet-at-home.co.uk and uk.bet-at-home.com – can be contacted through its website.

The suspension takes place immediately.

UPDATE: The following ‘Important Communication’ has since been posted on the uk.bet-at-home.com website:

Dear players, Unfortunately, we’ve decided to surrender our operating licence granted by the UK Gambling Commission and to exit the British market. Since 06/07/2022 (16:20 UK time) you are not able to register, bet, play or deposit with us at the moment. You will be able to login to your account and until 30/09/2022 (10:00 UK time) you can request withdrawals of any remaining balance via e-mail at service.en@bet-at-home.com. After 30/06/2023 all funds will be transferred to GambleAware. All bets, not settled by 31/08/2022 (22:59 UK time), will be then settled with odds of 1.00 and the amount will be credited to the betting account. If there are any active bonuses, bonus money and winnings from bonus money will be credited to the account as regular funds. Our customer service is at your disposal for any support or clarification you may need: simply contact us at service.en@bet-at-home.com or use our live chat. We apologize for any inconvenience. at service.en@bet-at-home.com or use our live chat. We apologize for any inconvenience.